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Case Studies

Human Resources

Client Need: Reduce the cost of health and welfare benefits.

Client Considerations: Benefit changes must not drive talent away. In addition to out of pocket cost increase sensitivity, company employees were most concerned about maintaining existing provider relationships.

Solution: Negotiated lower administrative fees, eliminated poorly subscribed plans, redesigned existing plans, introduced low cost benefits plan and educated on benefits consumerism.

Result: Eliminated year 1 costs by $250K. Reduced multiyear cost forecast by an average of 5% per annum. Maintained provider network. No staff losses.

Client Need: Corporate wide policy & procedure development and deployment.

Client Considerations: Where they existed, accommodate local policies and procedures. Disseminate policies to a remote workforce. Ensure future revisions could be disseminated quickly and completely.

Solution: Harmonized existing, and developed new policies. Validated policies with leadership. Developed and implemented policy version control methodology. Utilizing the organization's existing knowledge management processes and system, distributed the finalized policies and procedures.

Result: Completed project 1 month ahead of schedule and under budget. Version control methodology ensured outdated versions could be quickly identified and replaced. Utilization of existing knowledge management processes and systems resulted in 95% dissemination of new policies and procedures when measured 1 month after implementation.

Manage
Concerned with the production of goods or services, and involves the responsibility of ensuring that business operations are efficient in terms of using as little resource as needed, and effective in terms of meeting customer requirements.